WITH AN UNRELENTING ATTENTION TO CRAFT AND DETAIL, WE CREATE SOUND TOOLS TO HELP FOCUS, INSPIRE AND TRANSPORT YOUR MIND. Brilliant sound and design motivate everything we do. Master & Dynamic is a New York City-based premium audio company with a deep passion for building beautifully crafted, technically sophisticated sound tools. Designed to be modern yet timeless, our products utilize only the finest materials and are engineered to last, creating the perfect balance of aesthetics, strength, comfort and exceptional sound. We are seeking an E-Commerce & Third-Party Website Coordinator to join our E-Commerce Department. This position is a cross-functional role that will support E-Commerce, Marketing and Sales with execution and implementation of all consumer-facing websites for the Master & Dynamic brand. Reporting directly to the E-Commerce Manager, we are seeking a hybrid of technical know-how and an organized multi-tasker extraordinaire who is a pro-active results-driven team player. The ideal candidate is a highly positive and collaborative individual who thrives in a group environment. Strict attention-to-detail is required, as well as willingness to chip in at all levels, and the ability to work under tight deadlines in a fast-paced environment. ROLE & RESPONSIBILITIES Support implementation of all website updates and program launches not limited to, but including: Keeping all SKUs on a global perspective updated in regards to incoming stock dates or out of stock messaging through metafields CMS-able changes for all facets necessary within Shopify ? Vetting, approving and processing of all ecommerce orders on a daily schedule while maintaining the system to the cleanest and most streamlined view possible Ensuring customer experience is always put first to deliver the best brand experience Following up on outstanding orders be it interface issues, shipping issues or stock issues Knowledge of external apps, 3rd party systems, and connectors and what each is used for in relation to the website Work with Manager/Art Team to effectively develop relationship with creative agency Support and manage weekly status reports, create briefs and program deployments Support Manager in development of weekly e-commerce code push reviews and analysis to guide future e-commerce decisions Perform daily quality assurance reviews on Master & Dynamic site for issues such as bugs, broken images, load speed, needed updates, etc. Partner with Marketing Department on new and ongoing marketing initiatives and product launches Own and manage development of quarterly competitive analysis to push innovation Support driving and maximizing increase to conversion rate on all web store fronts Support building the email marketing calendar and work with the marketing team to test and learn from results to optimize engagement of weekly email marketing programs - knowledge of ESP practices, designs, and interfaces Support the development of improvements for entire customer experience from order to delivery by partnering with customer service team to quickly and efficiently solve any customer-related issues Support Manager and work cross functionally with logistics team to ensure appropriate processes are in place for inventory management, order submissions, and tracking Support Manager and VP of Marketing in weekly reporting needs and requirements Work with Manager and wholesale team to oversee brand presence of retailer websites
QUALIFICATIONS / SKILLS Bachelors Degree in Business, Computer Science, Marketing or related field 1-3 years of prior experience in e-commerce for a consumer products brand or retailer, preferably luxury consumer goods or premium consumer electronics Experience working with Shopify platform, NetSuite or similar E-Commerce/ERP systems a plus Proficient in Google Analytics and other reporting tools Familiarity with Third-Party Website Marketplaces such as Amazon, Ebay, etc. Comfort managing logistics and operational tasks Working knowledge of Microsoft Office with emphasis on Excel Knowledge of Google Docs - Google docs, spreadsheets, presentations, file sharing, etc. Extremely organized individual able to multitask, prioritize and meet deadlines Comfortable in the fast-paced and imperfect world of a young, growing company Ability to professionally manage relationships with 3rd party agencies Attention-to-detail and high degree of organization Commitment and loyalty to do whatever it takes to achieve success Disciplined and communicative as well as humble and helpful Associated topics: design, develop, electric, electrical, electrical engineer, electronic, engineer, plc, power, systems
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